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Apple Expands Its Independent Repair Shop Program to Mac Computers

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Apple mentioned on Monday it had expanded a program that gives elements and coaching to impartial restore retailers to cowl its Mac computer systems.

Apple initially launched this system final 12 months, however it solely coated iPhones, the corporate’s biggest-selling product. Mac customers beforehand both had to make use of Apple or an authorised warrant service supplier to get fixes with elements immediately from Apple.

Apple final month reported an uptick of 21.6 % in quarterly Mac gross sales to $7 billion (roughly Rs. 52,361 crores) as many staff shifted to working from house. Its market share grew to 7.three % within the second quarter from 6.three % a 12 months earlier, in response to analysis agency IDC.

Apple’s shift in restore practices got here after years of calls from right-to-repair teams who had criticised the corporate for, amongst different issues, solely offering real elements and coaching manuals to corporations resembling Best Buy that had been to do warranty-related work on its gadgets. Smaller retailers argued that program was too expensive to affix as a result of quantity commitments.

With the impartial restore program, Apple started providing to promote elements and supply free coaching programs to impartial retailers to carry out out-of-warranty work.

After beginning within the United States, Apple expanded this system to 32 international locations in Europe in addition to Canada final month, saying 140 companies with a complete of 700 areas had signed up.

© Thomson Reuters 2020

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